Smart - Help Desk Software V3.5

1. Active Directory based software
2. Web based – world wide accessibility
3. Automatic user identify
4. Unlimited categories , sub categories and sub subcategories
5. Basic projects and resources management
6. Unlimited administrators / operators
7. Ticketing - workflow based on staff knowledge from level 1-5 – fully managed
8. Wide knowledge base search by all categories and subcategories
9. Who Is Who system - View company users details from your help desk
10. Content management system- for Daily publish knowledge and messages (Daily Tips, Data Protection, IT policies , Installations , Trainings
11. View ticket history
12. view open tickets
13. ability to reopen tickets up to 24 hours from close time
14. Internal SLA colored system per ticket – Green , Yellow, Red
15. Reports

16. SMS enabled – show reports or rule reports From the SMS server
17. Contract Management Module in the Help Desk
18. Tree view knowledge base
    
    
    
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